@TSB Is the website down again? @TSB Thanks Julia - she's just tried again and has logged on. @TSB_News. Honestly considering a move to HSBC. Obviously a short term outage! Since yesterday 8am Telkom customers can't use *120*277# as well as *130*277#. @naiveevian @TSB Unable to log in since the 24th, using either Chrome or Firefox, the app is not working either. @NooshCV The sex is going to cost just short of $5000. Presumably they don't listen to @mipsytipsy and did the xmas not-quite-upgrade. "We apologise for the problems some customers faced earlier today using our digital banking services," the lender said in a statement. Creating a Customer Experience Culture. @tsb Is there a problem with your phone lines today please? However, they need to deal with these issues and problems to not only reach but also engage and build relationships with their customers. Hiccup after hiccup. Online access is available through online banking as well as through mobile banking apps for iOS (iPhone and iPad) and Android. @S_brownlee_ross The problems faced by banking sector that we have seen so far indicates that it is time that banks create a customer experience culture instead. Banks today need to take a leaf out of other industries that value customer experience. The message is clear. I've been trying to get an online account for my mortgage a/c coming up on 3 years. This is a regular issue regardless of browser. No questions can be submitted - no access to my account. — Joan Melville (@J04NFM) August 10, 2020. When do you expect the to be resolved? Please call us on 0345 835 3846. All TSB does is ask people to send them screenshots, but they do nothing with that info, since it is a generaly system failure, quite obviously. @TSB is there a problem with your servers? I’ve had 2 this week one claiming to be from EE and one from TSB. And all TSB does is stall by asking us to send screenshots and such non-sense, they do nothing with it. @c1een @TSB Unable to log in since the 24th, using either Chrome or Firefox, the app is not working either. While implementing SCV should be a priority, banks are often unwilling to make the transition as the current systems are extremely complex. I’ve tried on Chrome and Explorer browsers . (Here are 5 reasons why customers leave your business and tips to retain them). Outages might affect availability of online banking through the website or mobile banking apps. This is perhaps the biggest problem with banks today. @TSB @DavidSchwimmer Who’s up for not having to deal with TSB’s technical issues 47 times next year. @way_bong @bankofireland i cannot open 365 online banking page. @daffersdesigns Who do I need to bribe to help to get it set up. The hashtag #bdoonlinebanking was trending on Twitter on Wednesday morning as dozens of frustrated clients reported problems with the app. This blog features common banking challenges that are going to … @V1SEO I've tried on my browser but again it won't work. The range of tasks you can complete online is so extensive that it's possible to ditch traditional banks altogether and move to online-only banks. This is a challenge today as banks have developed to work in silos. @TSB I am unable to log on. @Yarmev12 Another banking challenge that is a result of above problem of lack of a personalized experience is to strike a balance between their operation model and tech platform for customization. @TSB is your internet banking down again??? Sort your systems out, @AH_Carmi88 All TSB does is ask people to send them screenshots, but they do nothing with that info, since it is a generaly system failure, quite obviously. Young mechanics apparently aren’t taught the basics of an internal combustion engine, but only how to read TSB’s and computer codes. You should've sent me one automatically. @TSB is there a problem with your servers? PC/Windows10\Chrome, click platinum CC account, and immediately export. Even 2 x very tech savy people unable to resolve. Extremely shocked at the ineptness and poor customer service @TSB today. Perhaps there is more than one way to access the app just like there is more than one way to access online banking on a pc. Internet banking is an essential part of daily life for UK consumers, especially when it comes to those who have a Halifax account. 11 Problems With Banks Today That Demand Immediate Attention, Banking, financial services and insurance. ?? Online access is available through online banking as well as through mobile banking apps for iOS (iPhone and iPad) and Android. All TSB does is ask people to send them screenshots, but they do nothing with that info, since it is a generaly system failure, quite obviously. What’s going on? @Littlehales76 Answering these questions, and getting the right assistant may take a lot of trial and error. @satcomMark @TSB I am unable to log on. I’m trying to purchase things online and my stupid TSB card is not working, wtf!!! However, if banks really want to attract modern consumer especially the millennial generation,  they need to quickly adapt and wow the customer with latest technology that is visible to them. Absence of Instant Check-Out Experiences, 11. is anyone else having a problem accessing TSB online? Please accept our wholehearted apologies for today’s disruption in service. @ScotlandPhotos Both times, the diagnosis of engine failure was made with NO symptoms matching such a failure. Thank you. I am only 5000 miles outside of powertrain warranty but I’m being denied help. A number of people say … but no issues with any other sites ??? All TSB does is ask people to send them screenshots, but they do nothing with that info, since it is a generaly system failure, quite obviously. @KellyShaw31 @TSB Yes, unable to log in since the 24th. In an effort to manage risks, multi-layer authentication strategies have been implemented in banking technologies. @TSB Thanks but this time it works. Let us consider a business reality that happens frequently these days. It is a general system failure, @KellyShaw31 So helpful in sorting my issue under what must be very stressful times for all banks out there. Here you see what is going on. All TSB does is ask people to send them screenshots, but they do nothing with that info, since it is a generaly system failure, quite obviously. “Please check the data you have entered, you have entered your @TSB is your website down? Deffo switching! Resultant file, only 20 transactions as usual (see above) but not even recent transactions. @TSB It's in the tweet: your online banking website is down. Poor pro active advise re system upgrades/patches! @chris24black @TSB Unable to log in since the 24th, using either Chrome or Firefox, the app is not working either. @TSBBCare Hi there, I took TSB connection 3 days back with my faith on Tata brand but sorry to say after sales services are really bad. Downdetector® is among the federally registered trademarks of Ookla® and may not be used by third parties without express written permission. Can't do that just now, @JulieJohnston15 However, the bank says "there are no reported issues with online banking at the moment", and its service status page claims that things are running as usual. @TSB hi, need help finding paperwork to submit new signatures onto a charity account...the link is broken on your website....tried ringing and was told couldn't help! @TSB is your website down? @TSB Internet banking is down :(. I can appreciate that times are tough but there is no excuse for making queries difficult for your customers. Further, SCV also requires a way of identifying relationships between customer. @MGB8man A lot of users are reporting problems with accessing BMO app and online banking (through website). @KellyShaw31 @TSB Unable to log in since the 24th, using either Chrome or Firefox, the app is not working either. 2021-01-13 18:29:55 @DantiRas @KayZihle Tbh though, I kinda envy these kinda problems. I’m trying to access as I have an unknown payment on my account. Hi @TSB is there a problem with online banking? Banks need to evolve to meet this new competition and transition its customer base from satisfied to loyal, especially at the time when there is a FinTech startup for almost any bank service. Log-in not working? Please sort this out. But as banks localize their services, it has an impact on standardization and operational efficiencies that make them profitable in the first place. Over the last decade, the frequency of data breaches has continuously increased, and the risk of cyber attacks has become more and more apparent. Given the huge amount of data that the banks capture through their POS systems, they should also employ data processing to generate customer insights for the merchants. - Update 2:45pm: Our Online and Mobile Banking services are intermittently available. @TSB My app has gone down and I can’t get onto your website for business banking? @TSB Hi there, I have tried to log in to my account but 'ERR224' has come up. I’ve had 2 this week one claiming to be from EE and one from TSB. Having an issue with the app, got given a number to call and its a number for TSB not RBS? @celticqueen27 @TSB Unable to log in since the 24th, using either Chrome or Firefox, the app is not working either. Bank of America offers retail bank services to individuals and businesses, including checking, savings, credit cards, mortgages and loans. All TSB does is ask people to send them screenshots, but they do nothing with that info, since it is a generaly system failure, quite obviously. Online banking down? Even 2 x very tech savy people unable to resolve. Online banking allows you to save time by managing accounts, paying bills, and more from your computer or cell phone. @TSB is your website down? Pathetic! Are you having website issues @TSB? PDF. @GlamuurInc I’m closing this account every time I go to make deposits there are problems don’t offer the service if the technology doesn’t work !!! @MikeDanson1 All TSB does is ask people to send them screenshots, but they do nothing with that info, since it is a generaly system failure, quite obviously. You should've sent me one automatically. Here you see what is going on. None of the issues raised cause me concern because I have other ways in all cases. Players like PayTM have already cornered the market with simple QR code based instant payment systems. In India, they have already introduced customer credit by providing EMI option through Amazon Pay to their most bankable customers. CommSec offers online securities trading. Via Sort your systems out, @RBS_Help Why bother with a live chat support if all they do is copy and paste a reply which doesn't help. Summary 'Technical issues' impacted TD's online banking and app systems. @ClaireBirkett9 @TSB Unable to log in since the 24th, using either Chrome or Firefox, the app is not working either. So helpful in sorting my issue under what must be very stressful times for all banks out there. I have transferred money to my Santander ac and this normally shows straight away. All TSB does is ask people to send them screenshots, but they do nothing with that info, since it is a generaly system failure, quite obviously. Just one example does not recognise a contact no yet is able to call it with the relevant security info?! 1800-10-631-8000 (PLDT) 1800-3-631-8000 (Digitel) 1800-5-631-8000 (Bayantel) 1800-8-631-8000 (Globelines) @TSB is there an issue with your online mortgage pages.... i enter correct address i stay at yet always says there is an error???? Having problem connecting to Onlinebanking.huntington.com even though the website appears to be online and not down? @davidberry1993 There is a TSB out on an issue I’m currently having with my 2015 Ford fusion. At the height of the problems there were 292 reports of issues with Lloyds’ service on th… However, the bank says "there are no reported issues with online banking at the moment", and its service status page claims that things are running as … Digital skills to boost your business From security and storage to growing your business, here are 5 ways digital can transform your business. but no issues with any other sites ??? @TSB your online banking is so bad at the minute; tried to log on twice in two days, each time it's saying the site is down. @naiveevian @TSB Unable to log in since the 24th, using either Chrome or Firefox, the app is not working either. today 08/12/2017 around 13:30 Said its incorrect. @TSB Hey TSB....your online banking is broken again.. @gardenchimp Only problem with mobile app is unable to select account from which to pay platinum. What should the tonality be? ... , It didn't reach my FNB account and #Capitec said they are aware of the problem but, there is nothing the can do.??? @Carrrriinnn Do you suggest anything? I just seem to be bounced from mortgage people to internet banking people and no progress is ever made. Poor customer services, I'd hate to have had an emergency fraud issue! I have no phone signal at my house at the moment, would this problem be able to get resolved over this platform? All TSB does is ask people to send them screenshots, but they do nothing with that info, since it is a generaly system failure, quite obviously. @madnitz_shoes Legit! When will it be fixed? @TSB I can’t log in via desktop website link for log on, keeps coming up with a broken link. With the PCV system. Eg I keep my own excel 4 every tran. Nothing was working. @TSB unable to gain access to banking app. Are you having website issues @TSB? In many instances, a simple mistake like clicking a wrong button, may create a big problem. @lynseyhoxha @B23BBB @TSB Just tried it on another browser and still not working, when you click on the calculation button after entering a monetary amount nothing happening. Their app works sometimes and online banking is down right now, again. I've been trying to get an online account for my mortgage a/c coming up on 3 years. Real-time problems and outages for SunTrust Bank. You may send plenty of offers and offer reward points to your consumers through direct mail, SMSes, emails, etc. @JSole1657 legit, rented TSB no issues, thanks! Barclays offers current accounts, savings, investments, loans, credit cards and other financial products. @HondaCustSvc curious, how long are TSBs valid since I never knew about one a while back but seem to have the effected issue, though the tsb was issues in 2008 regarding my 2007 honda civic si's 6 speed manual transmission. This blog features common banking challenges that are going to be a major concern for banks in 2019. I’m trying to purchase things online and my stupid TSB card is not working, wtf!!! Last Updated Jan 31, 2020 at 1:09 pm PST. Yes, once the balance is down to EUR 0, you can send a secure online message via the HSBC Personal Internet Banking under the subject ''Close Account''. @123cheric @celticqueen27 @TSB Unable to log in since the 24th, using either Chrome or Firefox, the app is not working either. The bank said it was "aware" that some of its customers had been locked out of online banking, and is working to resolve the issue as soon as possible. @Jtengg6 Rented my TSB and had no issues at all, legit. Shocking behaviour from @TSB , communication with customers is essential to a working relationship. No issues to get cash from ATM, Apple pay works fine too. Natwest customers cannot log into online banking and now it looks like Lloyds is suffering too. @ssbib85 @BarclaysUK @TSB Live chat is also not working. Deffo switching! @KellyShaw31 @TSB Horrendous problems over last 2 days with tsb online banking site (not mobile) using chrome or ie tsb log on site not accessible. ATM not working? @Wairuanor All TSB does is ask people to send them screenshots, but they do nothing with that info, since it is a generaly system failure, quite obviously. These evolving expectations have not only allowed FinTech startups to challenge the banks but also made established players familiar with customer behavior to enter the market. The bank’s app and website went down today … This is easier said than done. @WhosChivato @TSB I have been having problems logging on in safari. 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