Hoping to hear back from them soon :), Dear DanandmarinaThank you for your posting on TripAdvisor. We had reserved an ocean view luxury suite with terrace jacuzzi. I will say that our server at Hunter had great customer service skills we were waiting on our food which is what set him back. We were a couple and given 2 double beds, but didn't want to switch locations and keep swim out room (were told our booking sheet said double occupancy two double beds - that's funny). Try the Caribbean Jerk wings and the Neapolitan dessert. This is a walk though of a luxury room and then into a 1 bedroom diamond club presidential Jacuzzi suite. (additional cost for food and alcoholic drinks). Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. This was still part of the SOFT Opening of this resort, and why there was minor construction and some infrastructure was being repaired. The 2 rooms together are a 2 bedroom suite. We are glad to know that we were able to provide the relaxing holiday you were looking forward to have. And of course guests have full access to the entire Royalton Riviera Cancun.. Spotless, spacious plenty of light, ceiling fan, incredible blowdryer, good water pressure in double shower, your own thermostat. You can be certain that all your comments will be taken into consideration. This was still part of the SOFT Opening of this resort, and why there was minor construction and some infrastructure was being repaired. Hair dryer works better than mine at home and with long hair that is huge to me. Taxes and fees that are shown are estimates only. Diamond Club pools and beach area. We are sure futures travelers will find it pretty useful.Your comments are a very good motivation for us to keep working to achieve our guests’ full satisfaction. Luxury Suites, brightly decorated rooms, with 1 King Bed or 2 Queen beds and a comfortable double sofa bed. Save on your Riviera Maya travel package and stay at the Royalton Riviera Cancun Resort & Spa - All Inclusive with United Vacations. Plenty of outlets. Discover genuine guest reviews for Royalton Riviera Cancun Resort & Spa - All Inclusive along with the latest prices and availability – book now. The beach was long and had separate areas for Hideaway (Adults Only) and Diamond Club members. We spent our mornings on the beach and afternoons at the pool. Prices are subject to change. We are glad to hear that you like our luxury rooms and our Restaurants. We wish to have the pleasure of seeing you again soon for your weeding.Until then, I wish you all the best from Riviera Cancun.Luxury RegardsFrancisco JorgeGeneral Director. It is not close to much if you don't want to stay at the resort. Also organizing chairs. The rooms (and bathrooms) are extremely comfortable and the pools and grounds are lovely. We had an odd number room and that put our swim out in the shade although the water was warmer than our closest swim pool with swim up bar. Royalton Riviera Cancun Resort & Spa, Puerto Morelos Photo : 2 bedroom diamond club Oceanview suite - Découvrez les 13 210 photos et vidéos de Royalton Riviera Cancun Resort & Spa prises par des membres de Tripadvisor. Luxury Presidential 1 Bedroom Suite - Diamond Club. Returning Visitor - Yes Prices are the average nightly price provided by our partners and may not include all taxes and fees. Food:By Far the BEST buffet restaurant (Marche) we have ever experienced. This is a fairly large resort with almost 900 rooms located 20-25 minutes south of the Cancun Airport. I had the Grouper which was amazing. The food was on point but the service was a bit slow and missed the mark. Full bathroom with separated toilet, 2 washbowls and indoor Whirlpool. Max Occupancy: 4 Adults, or 2 Adults + 2 Children . What a wonderful place! The resort is broken into 3 sections, regular section with main pools, Children's water park (pools) and Beach area. Popular attractions Ventura Park Cancun and Petempich Bay are located nearby. By far the best food at an all-inclusive we have visited - and I mean BY FAR! We did not have issues with it but did notice some older guest did.It was hard to leave for home. Full bathroom with separated toilet, 2 washbowls and indoor Whirlpool. After sitting on the beach then the pool I was happy to have a shaded swim out. We hope to have the pleasure of seeing you again soon. The DC area was not well marked, and the staff was not letting non DC guests know that this area was designated for people who paid for the upgrade.As a DC upgrade your butlers made reservations at the restaurants so you didn't have to wait, and we felt uncomfortable that we were budding in front of non-diamond club members and listening to them complain that we were seated even thought they were there first. With all the reviews we were seeing it was a hit or miss resort. Always a smile on his face and again new my order. I know there were a lot of people that complained about noise but to be honest with you I didn't hear it or I blocked it out but you visual could see work being done. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. $45 each way to taxi to town and you have to book that the day before. You cannot pay to see such a beautiful event. Check in: Super friendly. This is a fairly large resort with almost 900 rooms located 20-25 minutes south of the Cancun Airport. Hoping to receive you again in sunny at Royalton Riviera Cancun.Luxury RegardsFracisco JorgeGeneral Manager. Every day we work up to a beautiful sunrise and at night we saw the moon rise. Summary: Hideaway At Royalton Riviera Cancun: Luxury Presidential one-bedroom suite ocean view diamond club....aaaah!! The drinks were mixed well, and top liquors were available. Gigantic selection, and even at 10pm for dinner the food was great. We just returned last night (Stayed Feb 10-17) from Royalton Riviera Cancun. We had a private shuttle through Lomas (who I would recommend), and it was only about a 15-20 min trip to the hotel from the Cancun airport. Review of The Royalton Riviera Cancun Presidential Suite with Ocean Front. Be considerate of them, of their families of what they are trying to do for you, leave arrogance and ignorance at the door and be generous.Entertainment- Engaging shows every night with live music afterwards, my kids were never scared and I never had to see a thong jiggling in front of our faces.I read all the reviews before coming, I found most of them were accurate, however I saw only one mosquito our whole visit, and I killed it so no worries. We checked in at the Diamond Club lounge, and was very quick and easy. Sure it just opened and sure they are sill working on it, it did not bother us! jorgef576, Gerente at Royalton Riviera Cancun Resort & Spa, responded to this review, Royalton Riviera Cancun Resort & Spa Features. Slippers and robes hang in the closet. If you are looking for luxury, this is the place for you.Our check-in was extremely fast and efficient but that might have been because there was only 8 families that needed to be checked-in at the time. 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