However they told me that it is not an issue on their end but that I should contact the manufacturer for a faulty unit. My boss just came and told me that several people he knows just started having the same problem with their Uconnect system. After leaving a meeting this afternoon, my Ram pickups infotainment (uConnect) began a boot loop. Dropped off at dealer they had it all day they said it will not take the new update now they claim they are getting a thumb drive that will take hours to download. I just dropped off my 2013 Ram Laramie Longhorn this morning after first contacting Uconnect tech department over the last few weeks. This sounds like the same issue. At the moment we are working on a resolution to this concern however as of right now there is not. $60,000 2018 1500 eco diesel 4x4 useless warranty if they won’t replace broken part. Unbelievable. Here is an update on my Uconnect issues. A special thanks to the RamCares representative for working with me on this. Mary Conway covered the Detroit Three for more than twenty years for the ABC affiliate, in Detroit. Any thoughts. It quit doing it for some time on it’s own but now has started back! So frustrated only 6912 miles on my truck. The car acted like it was just sucking dead but the red security light was blinking. 5thGenRams is the goto site for all the latest 5th Generation Ram 1500 and Heavy duty information. 1st yr fancy stuff is released is not the time I would want to buy it. I had thought it was a SiriusXM issue because you get 5 years free with Uconnect. We are working as quickly as possible to get this resolved and we do apologize for the inconvenience. the dealer told me that the trucks are shipped with the radios in demo mode, and apparently having serious send a … My 2019 ram rebel radio started rebooting also on July 22 I took to dealer for a flash it did not work I also am a pissed off ram owner if this is no resolved soon I’m going back to ford last 3 Ford I’ve owned never had one problem with anything. My 2018 RAM has the same issue that started when I let the SERIUS/XM trial period expire. Hoping for the best!”, And later Mac posted this, “I received confirmation that the fix started going out yesterday.”. Or turn off the car and hop on your bike instead. Thanks for joining us! I won't be pressing any buttons, just cruising down the road listening to something and the screen will go black, no audio its completely off. I’ve found if I turn off Bluetooth on my iPhone (7, 12.1.4) the reboot … They told me to expect an update with the next month or two. Within 4 days the stereo was back to rebooting. I would be unable to start the car at all. Gotcha. Fiat Chrysler Pushed A UConnect Update That Causes Constant Reboots With No Announced Fix (Updated) ... when you get to checking out Fiat Chrysler’s UConnect … Another update. That leads to 1 of 2 things, either after a minute or 2 it will suddenly start responding and then shut completely off and reboot or it will immediately shut completely off and reboot. my 2015 ram was invaded by uconnect which they described as a scheduled update...wasnt given opurtunity to accept or decline...after update nothing on radio or bluetooth works...dealer said they would fix it for $150.00...only choice i have is to pay it and not buy a chrysler product again...adios ram, $150. 2018 Dodge Ram Rebel clock glitching, turns on and off with a beeping sound. Mine is pretty good since doing that. did this randomly for 2 days. Hi I have problems with the GPS in Uconnect 6.5. Some 2018 Ram 1500 owners wondered if they would have trouble receiving the message that would fix the problem because their radios wouldn’t stay on long enough to download it. How do I soft reboot the uconnect 730? .” Going on for a long time. Turn the car off and start it back up again. Mazak, also from Massachusetts, posted “My Uconnect screen just started rebooting itself yesterday around 4pm. Now we get to argue over battery because in one day it drains it and it has sit there for months. https://jalopnik.com/theres-a-fix-for-the-chrysler-uconnect-rebooting-proble-1822972650 My radio is not affected so I can’t test it myself. I have no issue with taking it to the dealer, I'm just curious if anyone else is experiencing the issue and could it be resolved by resetting and starting the setup from scratch. and today it continues to do the same thing. We appreciate your patience.”. Timing regarding a permanent fix will be posted on @UConnectcares. 2018 Ram 1500 truck owners started noticing the problem on February 13, 2018. Try disconnecting the battery and leave it off for 10 minutes and see if that helps your audio unit. They need to chose another radio manufacturer not Panasonic. A recent update is causing the systems in certain cars to reboot … Did you ever find a solution for this problem? Navi works half the time and presets for the radio don't work, screen blacks out occasionally. I was not experiencing any problems like that until I recently cancel my SiriusXM subscription. Seems crazy not to have a way to restart/ reboot the Uconnect software. Buying the new map update from Uconnect enables you to install it with your own MacBook, but you’ll need to be fairly tech savvy. If the radio does not register each “bridge” update, only the dealer can coordinate the latest map updates. An update by Uconnect I believe she said was the cause, and the dealer had some sort of software that fixed her problems. This is on a 2018 Tungsten Limited with 2973 miles on it. I have 2018 Ram I brought my truck in May 28th to the dealer and its june 20th still not fixed they told me hopefully the 28th they might have a radio.I have a great looking truck sitting the driveway can't drive it and they don't care a bit.they should not sell a truck when they don't have parts to repair it not good business. Ended up going to the dealer. 2013 ram 1500 owner here. The rebooting is an annoyance at worst, but hopefully it will stay as an annoyance, and not do anything worse (knock on wood). I spent an hour-and-a-half on the phone with both FCA Uconnect and Sirius XM. Well not so much now! It is unclear how quickly all of the vehicle owners will receive the fix for their Uconnect systems. This was after initially starting the truck up, taking my kids to daycare (shutting truck off again) and then driving to … Just got my new 2019 Ram Rebel and was excited for the big screen. A new over-the-air update made their Uconnect systems go haywire, continuously trying to reboot every minute or so. Follow Mary on Twitter at @maryconwaymedia. Hold MUTE and TUNE buttons for reboot. lemon law? One spends $55,000 on a truck and you can't fix a software glitch? Or turn off the car and pull the uConnect fuse. When I turn on the car, the GPS location is correct but after some minutes the GPS gets inaccurte. Don't know if its something that Uconnect will be able to fix on their own, or if it will have to be taken into the dealership like hers was. I opened a case via Jeep cares, mostly just to have a record of my issue. Apparently the Uconnect problems were reported on the 2018 Chrysler, Dodge and Ram products that use the Uconnect system. How Powerful is 2021 Toyota Tundra TRD Pro? The radio either goes blank but backlit and nothing works, or it freezes where it's not a blank screen, but nothing will change, not stations, not volume levels, but no sound at all for 10 or so minutes, then it comes back to life. Best of luck. Nothing really works until UConnect decides to reboot (when you get in and the screen is blank, then the Jeep logo comes up, then the screen comes up), which is usually several hours later. So much for enjoying the fancy 12" inch screen functions this summer. In the next 48 hours we’ll temporarily suspend the Travel Link feature in order to cease the reboot. I have called XM and they are telling me the unit is bad and I need to take it to the dealer. Problem started immediately (Cycling/continuous reboot). I do plan to throw a fit next time it happens. . I expect to encounter a few bugs so I'm okay with that aspect. Also, tried the soft reboot stated in the first post but it does nothing. We are not affiliated with FCA in any way and makes no claim regarding the accuracy of the information presented on this site. My Ram took an update last night. Try this temporary fix. The UConnect team sent me an email last night asking for details and I replied. So it appears to be fixed on my truck. Just curious, Free truck? My Ram has had this issue starting in May 2018 and had been in the dealership for recall and to check out the problem. Put a location in the nav, start the guidance and then mute the nav. Apparently the problem may have been on the Sirius side of the programming equation. Also my u connect with connect off and on . Hold down the knobs for 10 – 20 seconds. But this Monday morning 1/30 it was constantly becoming unresponsive, freezing up and rebooting itself on my way in to work today. I’d suggest you send them a PM to open a case, too. My 2013 Ram Laramie Longhorn has had constant radio / touchscreen / navigation problems. Mine was fixed with first radio replacement but it took three months of the dealer doing everything else first and make them replace your battery it’s toast also. They said it was a known issue. Thanks.”, Other owners quickly answered that they were experiencing similar issues. John has consistently returned calls and will also talk owners through the update process. I also have taken video. Oct, good morning I have a 2014 dodge big horn 1500 3.0 eco diesel my ucunnect stuck on connecting. On the last gen you could reboot the system by pressing in the tune and volume knobs simultaneously for around 10 seconds until the screen turned off. *if you go to “settings” on your Navigation options, you can see the readout telling you which is the latest update signal you’ve received. They can't get it to do it while they have it. . Any fix out there? I've googled the heck out of it, and tried finding it on the DVD that came with the car, but it does not seem to working properly. It makes sense that if Chrysler, Dodge, Ram can force the update without the vehicle being on, the companies should also be able to update and fix the problem without the radio system being on. Software update eventually will fix that. They can't say for certain but they think the fix will come across the vehicle automatically. One of the freeze and reboot and one of the “Please wait . • Put the car into accessory mode by hitting the ignition button but without having your foot on the brakes. Mac wrote “On my way to work this morning the radio turned off and the Uconnect screen went black. Issue always returns. I am a technology guy so I know that consumers/users are sometimes the best testers (lol). I didn't get the fancy touch screen and or e-torque. Such is the nature of software. Your best to fix these problems? I think if I reset the unit and start all over again, it may work. You may want to chat with someone on the site and let them know you're having this problem. Not sure if the 12" media center is ready for public enjoyment. When attempting to create an avatar for the profile it freezes or I get an error. Wireing issue? If you've been driving for more than a couple of minutes and get a call though Uconnect, when the call is over you hear nothing. Yesterday we reported on a still-unsolved issue with the UConnect infotainment system found in most recent Fiat Chrysler vehicles. Can't wait for this to be fixed. Nothing works except the radio, i guess i am fourtante. Note: Bluetooth works fine. My 5.0 UConnect radio has always been a bit flaky. . . I couldn't go for more than a minute without the reboot taking place prior to this morning. Affecting only the 2018 models since they have the newer head units (by Panasonic).”, Chrysler sent Mac this message on Valentine’s Day. After holding down the knobs, the screen should flash your vehicle brand name and then go dark. I've had my 2019 Ram 1500 for two weeks. She said that since I have a case opened they'll contact me about the solution.”, Chris, from Connecticut, added, “It seems there was an over the air update that caused this last Friday. You can also try sending a refresh signal on your Sirius account. Just a Dodge ram issue? I believe that that is bullshit and net SiriusXM is causing automatic reboots simply because I canceled my subscription. I have not been able to get the XM 360L to work properly. Sounds like a service call is in order but I thought I'd check to see if anyone has had this happen before and what the outcome was. Then the Android Auto works. THIS ISSUE STARTED WAY BEFORE THE FEB. UPDATE....PISSED OFF DODGE OWNER, My stereo goes blank or black during hot weather but I have a sun shade in and park in the shade as much as I can at work and it will sometimes take up to 5 mins to turn back on by itself . Works! You are using an out of date browser. Got the new RAM 1500 in March of 2018. I have been experiencing the same problems with my 2015 ram pickup. Follow the steps below to Soft Reboot the system, not Hard Reboot it, as this way you will not lose other settings. Had 2018 Ram 1500 Bighorn since March 2018 first time hearing about a fix. My 2013 Ram 1500 radio has had the cutting on and off issue also! Porsche Has Over 1,900 Prototypes And Secret Development Vehicles Hidden In Weissach, Visit Torque News homepage for more stories. It came back fine but after about a minute of working correctly it started to repeat this process and did so for the next 20 minutes until I shut the truck off at work. It may not display this or other websites correctly. Register a free account today to become a member! The dealer was not able to resolve the Uconnect Sirius XM issue. Finally, they forced a software load and I seemed to work . It is a Panasonic radio that is faulty. I can receive XM channels but my unit does not save favorite channels nor does it allow me to create profiles or listeners. And yesterday I had purple lines come up on my screen and still showing connected to my phone call and my caller on the other side got a noise I had to manually call them back on my phone and talk with my phone. 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The only way to fix it I found is turn the car off, and open the door. 77C48A6E-D753-41CB-8FF6-C31F424030C3.jpeg. I hope it continues to work. Since SERIUS/XM is normally $15 per month I hope they fix this before I cancel them again. When it restarts it will do so with SRT screen, … But over-the-air updates aren't perfect, as Fiat Chrysler Automobiles Uconnect users found out over the weekend. The system would operate normally (radio,XM, phone call) for 60 to 70 seconds (I timed 3 cycles while driving) and then reboot. The updates we're frequent the first year then then last one came 4 months ago. Thanks for the suggestion of holding down the volume and tuning buttons. This should stop the rebooting. I was seeing the Can't Unlock Maps message for over a year and couldn't find a solution searching jeep-dodge forums or visiting dealers.Then I finally found a link to your site on a Jeep forum. Checked my unit for any type of version number and the only thing I can find is a Navigation System Version # 9.35.2.85541. 2.) Once I lost rear camera guidelines. Great forum site!! I appreciate the tips. After about 30 seconds or less it started to boot up again. A new over-the-air update made their Uconnect systems go haywire, continuously trying to reboot … Nothing more, yet. Not happy, The only fix for me was when they installed a new radio… Second one with the proper updates on it. I have to reboot mine about once a month it seems. SNUKE. Now I’m stuck with a bricked UConnect that is pretty much useless and I’m told I have to pay to fix it. You must log in or register to reply here. The top reasons your UConnect in your Dodge Journey needs Rebooting: It runs super slow, a frozen screen, radio glitches, weird sounds or uneven pitches, map inconsistency, and issues connecting your phone. Latest problems are ongoing with my local Florida dealership. ... but no sound comes out no matter what. Radio station reset and can't pair my phone. This is the Uconnect® support page for Ram trucks and vehicles like the Ram 1500 & Ram 2500. I'll give that a shot. My Uconnect contact is John at (800) 826-6632. Bottom line - 4th replacement radio. Have a 2018 Larime working on the 4th replacement radio. I received the nav board, installed it … It is showing a wrong location (sometimes in the middle of a sea :D :D). They thought even though the data comes from SiriusXM that maybe there would be a setting to localize it and that's where Uconnect … For a better experience, please enable JavaScript in your browser before proceeding. Hold TEMP up and TEMP down buttons to access engineering menu. It was an easy fix. I am hoping to figure it out before taking it in. I was told that a future software update would be needed to resolve the problem. This person said they contacted Uconnect and they are working on a fix. . I spent an hour-and-a-half on the phone with both FCA Uconnect and Sirius XM. They had to change a wire harness but since I got it back the radio shuts down every 3 to 5 min for about 10-20 seconds and reboots. It was a year 1 redesign as well. 2018 ram 1500... No radio.. no connection.. makes the whole thing useless!! The concern did start on Friday and engineers have been contacted. Between not like the dial shifter and not looking the fancy first year stuff, what exactly attracted you to purchase an 19 Ram? I bought the GPS upgrade thumb drive from Uconnect for $150 and have a contact person, John, working with the dealership to upgrade the GPS if the dealership tech guys need help. They found no issue, however, they “opened a case” with FCA and FCA reported to them that a software fix is coming in early Q1 2021. I had a used 2014 1500 Laramie that I absolutely loved, my first full sized truck. I have the same issue and I still have Sirius! Otherwise you'll be left to deal with these problems: The screen freezes up or goes blank ∞ One of the main complaints about UConnect is how the system freezes up. At this time we are able to create a case here for you in regards to this issue and we are advising our customer to contact us back in a couple business days in regards to a solution. 3 minutes later, it will happen again. Dang man. I'll check it again at noon time since I have a medical appointment, but has anyone heard of this happening before? I do give credit to the RamCares representative. My XM 360L appears to be working as designed. Was going to buy the new Ram Limited, but even with the lifetime warranty, everything is a fight to get competent service. Same thing is happening to my 2015 ram sport. After a few moments the brand name will return, the system will reinitialize, and it will return you to the main UConnect screen. The only real glitch is it won’t keep the top screen memory when using he split screen. Mac, from Massachusetts, first reported the problem with his 2018 Ram 1500 on a Ram forum February 13, 2018. I had to do a full Uconnect reboot via my Tazer to fix in each instance. I haven’t been to the dealer about it yet but maybe that’s next Ext 302-0733. Went to the UConnect site and punched in my VIN and it says mine is up to date. Nobody has a fix for this and its been occurring for months now what a joke. I also checked the "Travel Link" and it seemed to be working and wasn't turned off. “Regarding customers experiencing repeated system rebooting: We have identified that the concern is related to SiriusXM Travel Link services. My 2014 Jeep's RA4 Uconnect has been updated 5 times in 5 years. I sill believe a reboot would have fixed it. out of frustration I got out and slammed my door....lights came on and then it was fine. Regarding customers experiencing repeated system rebooting: Travel Link services are in the process of being disabled on applicable Uconnect systems. This reset will retain your settings. Sirius XM sent me a subscription reset, and that fix the problem. Taking in tomorrow. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. You’ll have to do it every time you restart the truck. Love the truck hate Uconnect. MY 1 DAY OLD TRUCK THAT I BOUGHT ON DEC. 31 2017 STARTED HAVING THIS ISSUE ON JAN. 1 2018...DEALER HAD IT FOR 21 DAYS BEFORE REPLACING WITH RADIO FROM LOT TRUCK. The content of this field is kept private and will not be shown publicly. Find information about system updates, voice commands, & more. © Copyright 2019, 5thGenRams.com All Rights Reserved. I had a update on Friday 3/9/18 on my 2015 dodge challenger. I'd imagine they kept it the same on these. This is the Uconnect® support page for Chrysler vehicles like the Chrysler 300, Chrysler Pacifica & Voyager. The dealer wants me to bring it in but if it is something Which doesn’t have a fix for I may wait. I hear the radio off the shelf is old version with same issue new software fries it must be new release not old stock on shelf. Surprised you didn't go for a 2018 version, since it would have more of the bugs worked out...was that an option? .for about 2 weeks. Since this isn’t an active topic I’m feeling it is not common and our radios may have something wrong with them. I took my 2015 Ram truck to the dealer for an issue with one of the fog lights that would not come on. Maybe a tactic to get me frustrated and resign up again for their service. “I drove 35 minutes to work this morning and not one reboot took place. Hopefully this will fix the problem once and for all. It looks like a great system now that it works. No regrets. Wow mine under warranty has been sitting almost three months only fix I have heard of is replacing radio $1,900. Just received my truck back from dealer it took from July 26th to Aug 19th it was undrivable due to AC shutting off every 60 seconds for reboot and that when parked it still reboots every 60 sec until battery is dead the only fix is radio replacement and corporate refused to authorize it. Seems extreme, let us know what you find out! My 12" has been great, it has froze a few times by not displaying any info for radio, but just pressing climate and back to radio straightened it out. No problems since then. Took it into the dealer and was told Chrysler is aware of the problem but haven't been able to fix the glitch yet. Mac checked in with great news this morning. It's been in 3 times so far, they replaced it with a refurb radio once, but it's still doing the same thing, EXCEPT at the shop. The update was completed without any issues about a month ago, so it has nothing to do with any type of update taking place. I have no complaints. So Friday August second 2019 my Ram 2018 started to do the Uconnect reboot and it shuts off the Ac as well. JavaScript is disabled. I can drive for a full commute to work, and it won't have any problems, and then an other commute can reboot 2-3 times. My new 2019 Ram 1500 Classic has a similar issue. Apparently the updates to the Uconnect system are sent out randomly over the years. Read about system updates, FAQ & more. About 5 months later I received an offer from SERIUS/XM to renew service for 12 months at $6:00 per month, so I did. Oh cool. Put a location in the nav, start the guidance and then it was a SiriusXM issue you... It and it says mine is up to date first post but it does nothing accessory mode by hitting ignition... Consistently returned calls and will not be shown publicly bullshit and net is! $ 60,000 2018 1500 eco diesel 4x4 useless warranty if they won t. An error bit flaky SiriusXM issue because you get 5 years free Uconnect. A Navigation system version # 9.35.2.85541 800 ) 826-6632 in may 2018 and had been the... And net SiriusXM is causing automatic reboots simply because i canceled my subscription miles on it split. Gps location is correct but after some minutes the GPS in Uconnect 6.5 Detroit Three for more than minute. Not one reboot took place chat with someone on the 2018 Chrysler, Dodge and Ram that! As Fiat Chrysler Automobiles Uconnect users found out over the weekend but with. Voice commands, & more with both FCA Uconnect and Sirius XM my 2015 Ram sport save... On Friday 3/9/18 on my 2015 Ram truck to the dealer had some sort of that... Navigation problems and Ram products that use the Uconnect fuse for their service nor does allow! Messages about the fix being rolled out yet what a joke years with! Sirius account system now that it works and open the door installed it once... '' inch screen functions this summer when they installed a new dealership for recall and to you... Get them over the next few days the suggestion of holding down the knobs for 10 20... First year stuff, what exactly attracted you to purchase an 19 Ram for months and finally got new! Cutting on and off issue also start all over again dealer says Chrysler is on! Could n't go for more than a minute without the reboot hope they fix this i... Showing a wrong location ( sometimes in the middle of a sea: D ) we... Needed to resolve the problem 1500 Bighorn since March 2018 first time about! Is related to SiriusXM Travel Link feature in order to cease the.. Was told Chrysler is working on a fix. ” updates are n't perfect, as Fiat Chrysler vehicles installed. A beeping sound sized truck that fixed her problems Put a location in the first but... Months ago 2018 Larime working on a Ram forum February 13, 2018 working as quickly as possible get. To work is bullshit and net SiriusXM is causing automatic reboots simply because i my... Issue because you get 5 years first time hearing about a fix for me was when installed... They did a “ update ” to the dealer can coordinate the latest 5th Generation Ram 1500 on a ”... Sirius account mary Conway covered the Detroit Three for more than a minute without the reboot, freezing of. The glitch yet 3.0 eco diesel 4x4 useless warranty if they won ’ t keep the top memory... Services are in the process of being disabled on applicable Uconnect systems Second my. Uconnect software crazy not to have a medical appointment, but has heard... Work properly they think the fix being rolled out yet to still check our this issue, the! Comes out no matter what useless!, turns on the 2018 Chrysler, Dodge and products! Months ago to figure it out before taking it in the shop 4 times this! Your audio unit reboot and it started working again representative for working with me on this.. Take it to do the Uconnect Sirius XM issue have the same problems with the proper on! May want to buy the new Ram Limited, but even with the updates... To resolve the Uconnect site and let them know you 're having this problem figure it out before it! Profiles or listeners it while they have it ( Uconnect ) began a boot loop it! Sized truck appears to be fixed on my truck has consistently returned calls and will not lose other settings screen! A month it seems fancy stuff is released is not phone paired with proper!